The call center supervisor, Jose, or Joey, has direct experience talking with our customers and helping them get floors the Empire Way. We spoke with Joey to learn exactly what drives him to be one of Empire’s Best. Keep reading to see exactly why he deserved this accolade. 

Getting to Know Empire’s Best

Jose “Joey” Vigil

Helping customers across inbound customer service and chat, Jose has been a vital part of the Empire Today community and goes above and beyond to assist the team. Stepping outside of his duties during the pandemic and in light of various stay-at-home orders, Joey led work remote initiatives across all call center departments to help agents and supervisors work remotely. From creating aides to assist in setting up home equipment to mentoring and coaching supervisors and associates across departments – even in his free time – until they’ve “got it”, Joey is a clear example of what it means to be an Empire team member: caring for both customers and his teammates. To top it off, Joey follows up as a mentor and coach, better preparing associates to resolve similar issues with confidence in the future.

How long have you been working at Empire?

I have been working for Empire Today for 4 and a half years. 

What made you want to work at Empire Today?

Having heard how reputable Empire Today was, I was excited to bring my customer service experience to the table and grow with the company.

What is your favorite part about working at Empire?

My favorite part about working at Empire Today is the environment. We have such a great team, starting at the top, management provides such great support which promotes good morale. This trickles down to supervisors like myself and allows us to pass it along to our customer care associates and provide such a positive/productive customer service department. Also interacting with all the different personalities and new hires I come across during Training. It makes everyone worth it when you have the underdogs who doubt themselves and assist in their growth/belief they develop in themselves. I can honestly say I love coming into work and love working for Empire Today. 

What is the one thing you are most excited about for the coming year?

What I am most excited about for this coming year is to continue improving our work from home/virtual training program we have in place, and smoothly transition more of our markets to ERP. So proud of all the efforts on everyone’s part to adapt and overcome all the changes taking place in the world. We have been successful so far and we must continue to persevere and improve our business. 

What is your motto or personal mantra?

 It would have to be, “The tiny seed knew that in order to grow it needed to be dropped in dirt, covered in darkness, and struggle to reach the light.” – Sandra Kring.

What three traits define you and how you work?

Three traits that define me and how I work are Determined, Empathetic, and Adaptable.

The post Empire’s Best Winner August 2020 appeared first on Empire Today Blog.

While Empire Today has received numerous awards for customer service in the last decade, we’re excited to have our first Golden Bridge Award. At the 10^th Annual 2018 Golden Bridge Awards, Director of National Customer Service Tina Binette is thrilled to be accepting the Silver Award for Customer Service Department of the Year.

“Empire Today is excited to be recognized at the Golden Bridge Awards, especially for customer service. Our mission is to make beautiful floors easy, and that’s not something you accomplish without having a leading customer service team,” Tina remarks.

“This award is a fantastic reminder of what you can achieve when you put customers first.”

For more information about Empire Today, please visit EmpireToday.com. For a full list of award winners, visit GoldenBridgeAwards.com.

Ready to experience world-class customer service for yourself? Schedule a FREE In-Home Estimate.

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Empire Today® is both fortunate and thrilled to receive FIVE major awards for company excellence in 2018, including three Stevie® Awards from the American Business Association, a Confirmit® Achievement in Customer Excellence (ACE) Award, and an Employee Engagement (EE) Award.

Empire is no stranger at the Stevie Awards, with recognition for customer service and business ethics every year since 2012.

At the 16th Annual American Business Awards, Empire received the following:

• Gold Stevie Award for Company of the Year, Consumer Products – Durables
• Gold Stevie Award for Human Resources Department of the Year
• Bronze Stevie Award for Customer Service Department of the Year, Consumer Products – Durables

We encourage you to visit the full list of 2018 winners. We’re in excellent company!

Another big recognition is the 2018 Confirmit® ACE Award for the “Voice of the Customer” category.

ACE stands for Achievement in Customer Excellence, and businesses who receive a Confirmit ACE award are honored for their rigorous application of Customer Experience best practices and their outstanding performance as measured by those practices, driving change that will deliver a world-class customer experience. Put simply, we could not have won this award without your continued support. For a full list of winners and more information, please visit the ACE Awards website.

Finally, Empire won SMB Organization of the Year at the 2018 North American EE Awards.

The award is the first and only global, dedicated employee engagement award opportunity. Empire has been recognized as a company that has undertaken a project in the past year that has driven employee engagement. For a full list of EE Award winners, please visit EE Awards.com.

Empire’s mission is to make beautiful floors easy.

At the core of this mission is our customer-first attitude. We view each Empire purchase not as a one-time event, but as the beginning of an ongoing partnership. The same goes for the happiness of every employee at the organization.

Being recognized at the Stevies, Confirmit, and EE Awards is a testament to Empire’s continued drive to make the whole process of updating your flooring easy. It means helping you choose products based on your needs. It means answering your questions and easing your concerns with installation. And it means that we fulfill our promises in every way we can. At the end of the day, if you’re not satisfied with us – we aren’t living up to our mission.

Cheers to a strong start in 2018 and to your continued happiness on your flooring journey! Schedule a FREE In-Home Estimate below to experience our award-winning flooring service right at home!

The post Empire Today Wins Five Major Awards for Company Excellence in 2018 appeared first on Empire Today Blog.

Empire Wins Two Stevie Awards in 2016

Empire joins the Stevie Awards Winner’s Circle for the fifth year in a row, and we have you to thank.

Our mission is to make beautiful floors easy. At the core of this mission is our customer first attitude. We view each Empire purchase not as a one-time event, but as the beginning of an ongoing partnership.

Being recognized at the Stevie Awards is a testament to Empire’s continued drive to make the whole process of updating your flooring a little less scary. It means helping you choose products based on your needs. It means answering your questions and easing your concerns with installation. And it means that we fulfill our promises in every way we can. At the end of the day, if you’re not satisfied with us – we aren’t living up to our values.

To see the final list of winners for 2016, visit the Stevie Awards website.

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