Background on the Empire In-Home Experience

Empire’s main goal has always been to make it as easy as possible for you to get beautiful new floors. From the moment you first begin thinking about having new flooring installed to after the job is completed, we strive to streamline and remove stress from every step of the process. The foundation of this goal is our in-home shopping experience.

Most homeowners would agree that a major source of stress in any home improvement project is the first stage: shopping for the right products. Too often, that part includes trips to multiple home improvement stores, dealing with crowds of shoppers and employees who aren’t specialized in particular fields, and then hoping that the products you see on the store shelves will look how you imagine when they’re finally installed in your home.

Empire’s in-home shopping experience was created to solve all of those problems in one fell swoop, by consolidating the entire floor shopping process into a streamlined experience that occurs in your own home. That’s right, you can learn about every new flooring option, see and handle an entire catalog of product options, and get a no-obligation quote—all without ever even stepping outside.

Scheduling Your In-Home Appointment

As we mentioned, the primary goal of the in-home experience is to make getting your new floors as easy as possible—from the very first step to beyond the final one. To schedule your in-home estimate, just click on any of the Schedule In-Home Appointment buttons you’ll see across our site. After inputting your zip code, you’ll see the soonest available days and times for appointments in your area. Simply select one of the time windows, provide your contact info and a few details about what kind of flooring you’re interested in, and in a couple of clicks, your appointment will be set!

You can also schedule an appointment over the phone. Just call us at 800-588-2300, and a flooring representative will take care of the entire process for you.

The Day of the Appointment

On the day of your appointment, you’ll receive a confirmation call from the flooring consultant who will be visiting you. During their appointment window, the consultant will arrive at your home with a wide range of flooring samples. They’ll first show you samples of the flooring type that best matches your needs based on the questions you answered during the scheduling process.

Of course, we like to be prepared for any contingency. Did you begin to consider hardwood after scheduling an appointment to learn mostly about carpet? Or maybe you’ve been unsure what types of flooring you’d need from the get-go. Your consultant will have hundreds of samples of all flooring types on hand, making it highly likely that at the end of the visit, you’ll have found your dream floors.

And this is where the in-home experience really shines—aside, of course, from all of the time and stress it saves you. By viewing an entire store’s worth of flooring samples in the comfort of your own home, you’ll have the unique opportunity to truly see how a particular product will look on your actual floors. You’ll get a true representation of how a certain shade of carpet might complement the wall color in your bedroom, if the hardwood floor on your wish list meshes well with the antique furniture in your living room, or how your home’s lighting reflects off of the ceramic tile you may be considering. Being able to actually experience these things instead of just imagining them in the store is an indispensable advantage in the floor shopping experience.

Once you’ve chosen your new flooring (or at least narrowed it down to a few top contenders) the consultant will take a thorough look at the areas of the home where you’ll be having it installed. During this process, they’ll check out things like what kind of flooring is currently installed and will need to be removed; what type of subflooring exists and whether it will be appropriate for your new floors; what style of floor trim is present and if it will work with the new flooring, and anything else that can affect the quality and look of your future floors.

They’ll also fully measure each room that will be getting new floors. With all of this information, the flooring consultant can then build a comprehensive price quote that includes every aspect of the entire job. That means no hidden fees and no surprise charges tacked on during the day of the installation. You’ll receive this quote on the spot during your in-home experience, with no obligation. And if you decide to move forward with Empire, you can schedule the new flooring installation right then and there. Best of all? In many cases, the installation can happen as soon as the very next day.

Is the Empire In-Home Experience Available to Me?

Though at our heart, we’re fundamentally the same local company that began serving the Chicagoland area more than 60 years ago, today Empire’s flooring installation services are available to a vast majority of residents in the US. We proudly serve more than 70 markets across 29 states. To find out if you’re in a local service area, head to the Empire Today locations page and look for your city and state. From there, you’re just a few clicks away from your beautiful new floors!

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Happy employees mean happy customers, and we want to ensure satisfaction on both ends. Thank you to the Empire family for being the backbone of beautiful new flooring. It only gets better from here!

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To celebrate this milestone anniversary, we hosted a barbecue celebration for employees. Along with delicious food, employees enjoyed taking pictures with the iconic Empire Man.

“It gives me great pride to celebrate the company’s 60^th anniversary,” said Keith Weinberger, CEO of Empire Today. “We’ve come a long way since the business started in 1959, and we look forward to serving many more homeowners during the next six decades.”

More than 3 million satisfied customers continue to choose Empire Today because we provide a convenient and professional home improvement experience through quality products, great prices, and outstanding service. From the convenience of shopping in your own home with a Free In-Home Estimate to setting an appointment around your schedule, Empire Today provides quality products from the same leading manufacturers you’ll find in retail stores.

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Schedule your FREE In-Home Estimate to get flooring with professionals who put you first.

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1. Professionals Know Their Stuff

Doing thorough research is a given for any homeowner trying to invest in something as big as new flooring. However, nothing compares to the knowledge of someone who installs floors for a living. They’ve basically seen it all. This makes them perfectly equipped to handle unique situations should any problems arise.

Not only are they ready to handle problems, but they know how a specific type of flooring should be installed. Laminate shouldn’t be installed the same as real wood, and even solid and engineered hardwood have their differences. With each room and flooring type possibly requiring unique installations, it’s better to get a professional to do your flooring installation than to trust tutorials from the internet.

2. Get Flooring and a Peace of Mind

Between work and the kids, your life is probably already hectic. A DIY project may seem fun in the beginning, but it requires hard work and dedication to detail. Moving furniture, removing the old flooring, and taking the time to lay down your new floors with no mistakes can be heavy tasks in your busy life. Sit back, relax, and let the pros handle your flooring installation while you continue tackling your everyday projects. Why add on to your stress when you can let someone else do the work while you take it easy?

3. Fewer Mistakes for a High-Quality Finish

Installing floors may seem like an easy process on paper, but actually working on the project may tend to be harder than expected. Mismeasurements, scratches, and the wrong cut can ruin the aesthetic of the finished look. With a professional to do your flooring installation, this is less likely to happen. If it does, they’ll be better equipped to rectify the situation. Having a carpet stretcher, for example, is imperative to getting the carpet installed right and knowing where the seams should go can make all the difference.

4. Professionals Can Get the Job Done Faster

You shouldn’t have to wait forever to get the flooring you want! Not just because you can’t wait to get new home décor, but delaying the process can be an inconvenience. With the furniture moved and your foundation exposed, your home can be cluttered and even dangerous. That’s why it’s best to get the job done as quickly as possible. With more experience and better tools, a professional is more than likely to install your floors faster than you.

Empire Makes Getting Floors Easy with a Quality Professional Flooring Installation

When it comes to something as important as flooring, it’s best to leave it to the pros. Not only will you save time and energy, but you also have a better chance of achieving your look with fewer mistakes. Get flooring quick and easy when you schedule a FREE In-Home Estimate with Empire Today.

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While Empire Today has received numerous awards for customer service in the last decade, we’re excited to have our first Golden Bridge Award. At the 10^th Annual 2018 Golden Bridge Awards, Director of National Customer Service Tina Binette is thrilled to be accepting the Silver Award for Customer Service Department of the Year.

“Empire Today is excited to be recognized at the Golden Bridge Awards, especially for customer service. Our mission is to make beautiful floors easy, and that’s not something you accomplish without having a leading customer service team,” Tina remarks.

“This award is a fantastic reminder of what you can achieve when you put customers first.”

For more information about Empire Today, please visit EmpireToday.com. For a full list of award winners, visit GoldenBridgeAwards.com.

Ready to experience world-class customer service for yourself? Schedule a FREE In-Home Estimate.

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Best Time to Shop for New Floors? Right Before the Holidays

The sweet spot when shopping for new floors is late in the year – right before the holidays kick in. The latest styles, trends, and flooring innovations from earlier in the year have matured. Also, fewer homeowners are purchasing new floors than in the summertime. Best of all, you have a beautiful new look in time for hosting holiday festivities! Empire offers a wide selection of gorgeous and durable carpet, hardwood, laminate, and even vinyl plank to get your home holiday ready.

Holiday Installation Guarantee: Get New Floors in Time for Thanksgiving

“Wait. So the best time to shop for new floors is apparently… right now?” You’re onto us. However, getting new floors in time for Thanksgiving seems like a big undertaking. And before you know it, Turkey Day will be right around the corner. So, how is this even possible?

It’s the Empire Today Holiday Installation Guarantee! In select Empire service areas, we’ll guarantee installation before Thanksgiving or it’s FREE*.

Envision a rustic hardwood in the dining room. Enjoy soft, casual frieze carpet in the living room that’s easy to clean if your family spills their apple cider. Consider luxury vinyl that looks like genuine wood or stone for a fraction of the price. Get the best floors for the holidays at the best time of year.

Impress your guests not just with a great look, but with impossibly good timing. “How did you get new floors done so fast?”

Empire Today is the easiest way to get new floors. Don’t wait—schedule a FREE In-Home Estimate with a flooring professional today so you can guarantee new floors in time for Thanksgiving.

*In-Stock Styles

Installation of in-stock styles of Carpet, Hardwood, Laminate, and Vinyl Plank guaranteed by November 22, 2018 (“guarantee date”) for purchase orders signed (and financing approved) between September 1, 2018 and October 14, 2018. Free applies to the uninstalled portion of a qualified order only. Customer must be available for scheduled installation appointment on/before the guarantee date. Purchase order changes made by Customer void the guarantee. Guarantee does not apply where circumstances beyond our control prevent installation by guarantee date, including weather, manufacturer delays/shortages, trucking/shipping delays, discontinuations by the manufacturer, manufacturing quality problems, violence, and labor disturbances. If purchased product is not available, customer must accept reasonably offered substitute of equal or greater value, if necessary, in order to complete installation by guarantee date. Residential installations only. Not valid on prior purchases. Excludes Tile, Sheet Vinyl, Vinyl Tile, and Window Treatments. Not available in all areas. Subject to change.

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Empire Today® is both fortunate and thrilled to receive FIVE major awards for company excellence in 2018, including three Stevie® Awards from the American Business Association, a Confirmit® Achievement in Customer Excellence (ACE) Award, and an Employee Engagement (EE) Award.

Empire is no stranger at the Stevie Awards, with recognition for customer service and business ethics every year since 2012.

At the 16th Annual American Business Awards, Empire received the following:

• Gold Stevie Award for Company of the Year, Consumer Products – Durables
• Gold Stevie Award for Human Resources Department of the Year
• Bronze Stevie Award for Customer Service Department of the Year, Consumer Products – Durables

We encourage you to visit the full list of 2018 winners. We’re in excellent company!

Another big recognition is the 2018 Confirmit® ACE Award for the “Voice of the Customer” category.

ACE stands for Achievement in Customer Excellence, and businesses who receive a Confirmit ACE award are honored for their rigorous application of Customer Experience best practices and their outstanding performance as measured by those practices, driving change that will deliver a world-class customer experience. Put simply, we could not have won this award without your continued support. For a full list of winners and more information, please visit the ACE Awards website.

Finally, Empire won SMB Organization of the Year at the 2018 North American EE Awards.

The award is the first and only global, dedicated employee engagement award opportunity. Empire has been recognized as a company that has undertaken a project in the past year that has driven employee engagement. For a full list of EE Award winners, please visit EE Awards.com.

Empire’s mission is to make beautiful floors easy.

At the core of this mission is our customer-first attitude. We view each Empire purchase not as a one-time event, but as the beginning of an ongoing partnership. The same goes for the happiness of every employee at the organization.

Being recognized at the Stevies, Confirmit, and EE Awards is a testament to Empire’s continued drive to make the whole process of updating your flooring easy. It means helping you choose products based on your needs. It means answering your questions and easing your concerns with installation. And it means that we fulfill our promises in every way we can. At the end of the day, if you’re not satisfied with us – we aren’t living up to our mission.

Cheers to a strong start in 2018 and to your continued happiness on your flooring journey! Schedule a FREE In-Home Estimate below to experience our award-winning flooring service right at home!

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Upcoming Empire Today Home Show Details

February 16–18, 2018: Texas Home and Garden Show – Fort Worth, TX

https://texashomeandgarden.com/show-info/
Will Rogers Memorial Center
Amon G. Carter Jr. Exhibit Hall
3401 W Lancaster Ave
Fort Worth, TX 76107

March 2–4, 2018: Texas Home and Garden Show – Dallas, TX

https://texashomeandgarden.com/show-info/
Dallas Market Hall
2200 Stemmons Freeway
Dallas, TX 75202

March 10–11, 2018: Michigan Home Show – Pontiac, MI

https://www.mihomeshow.com/
Ultimate Soccer Arena
867 South Boulevard East
Pontiac, MI 48341

March 23–25, 2018: Denver Home Show – Denver, CO

https://homeshowdenver.com/
National Western Complex
4655 Humboldt Street
Denver, CO 80216

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